Acceptable Use Policy

This Acceptable Use Policy applies to everyone who uses the RepairMyCar website, app and services (the "Platform"), operated by RepairMyCar Ltd, both drivers and garages. It forms part of, and should be read with, our Driver Terms and Garage Terms. It applies to anything you create, upload, post or send through the Platform (including listings, jobs, quotes, reviews and messages, "User Content") and to how you behave and interact with others.

You must not post or transmit any User Content, or use the Platform in any way, that:

• breaks any local, national or international law or regulation;
• is fraudulent, dishonest or misleading, or has that purpose or effect;
• is unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, hateful, inflammatory or otherwise objectionable;
• encourages conduct that is a criminal offence, gives rise to civil liability, or breaches any applicable law or code of practice;
• breaches anyone's privacy or confidentiality, or any duty owed to a third party;
• infringes anyone's copyright, trade marks, database rights or other intellectual property;
• is sexually explicit, or could impair the development of people under 18;
• impersonates anyone, or misrepresents your identity or affiliation;
• falsely implies it is endorsed by RepairMyCar; or
• contains viruses or other harmful or malicious code.

You must use the Platform responsibly and honestly. In particular, you must:

• only post a job if you genuinely need the work, and only post a review of a garage you have actually used;
• not undermine the integrity of the Platform or its review system, including by posting fake or duplicate reviews or manipulating ratings;
• not send spam, or carry out automated or suspicious activity;
• treat staff, drivers and garages with respect, and not be abusive or threatening; and
• (for garages) not include direct contact details to bypass the Platform, and not attempt to circumvent the Platform or fees.

We do not routinely monitor User Content, but we may review it, and we decide at our discretion whether content or behaviour breaches this policy. Where we reasonably believe it does, we may remove, edit or move content, refuse or cancel bookings, and suspend or terminate accounts, without liability to you. Where appropriate, we may report unlawful activity to the authorities.

You are solely responsible for the User Content you submit. By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute it for the purpose of operating and promoting the Platform.

If you see content or behaviour that breaches this policy, please report it to hello@repairmycar.io. For reviews specifically, see our Reviews and Feedback Policy.