Garage Code of Conduct

This Code of Conduct sets out the standards that RepairMyCar Ltd ("RepairMyCar") expects of every garage and mechanic using the Platform and dealing with drivers. By registering and using the Platform, you agree to follow it. It forms part of, and should be read with, our Garage Terms and Acceptable Use Policy. Remember: you are the supplier of the work and remain solely responsible to the driver for it.

• Give drivers and us an accurate description of your business, ownership and the services you offer.
• Make sure your fixed prices and quotes are honest, comprehensive and not misleading. A fixed price is a commitment for the work described.
• Only offer and accept work you are qualified, resourced and equipped to carry out.
• Hold all necessary qualifications, licences and insurance (including valid public liability cover), and keep them current.

• Communicate clearly, courteously and without unnecessary jargon.
• Confirm bookings and make every reasonable effort to honour them. If you cannot fulfil a booking, tell the driver as early as possible (and at least 24 hours in advance where possible).
• Explain diagnostics, additional work and costs clearly, and agree all pricing with the driver before work begins.
• Provide a clean, safe and respectful environment, including reception and waiting areas.

• Present pricing clearly, including VAT, labour, parts and consumables.
• Get the driver's approval before carrying out any work not in the original estimate or fixed price.
• Do not request upfront payment outside the Platform's agreed payment process.
• Provide an itemised invoice on completion, detailing the checks carried out and parts fitted.

• Fit new and good-quality parts unless otherwise agreed with the driver.
• Carry out work by competent professionals or appropriately supervised apprentices.
• Retain replaced parts for inspection on request where reasonable.
• Honour any guarantee you offer on parts and workmanship, this is your guarantee, given to the driver, not RepairMyCar's. We recommend guaranteeing work for a clear period (for example 12 months or 12,000 miles).
• Meet your statutory obligations to the driver, including carrying out services with reasonable care and skill.

• Keep vehicles in your care secure, and locked when unattended.
• Document any pre-existing damage, and record mileage for any movement or collection or delivery.
• Only carry out test drives for diagnosis, using qualified personnel.
• Operate in line with health, safety and environmental law.

• Try to resolve any issue directly with the driver, promptly and fairly, and empower your team to do so.
• Be a member of an independent ADR scheme such as The Motor Ombudsman (or be willing to join where we reasonably require it).
• Where another garage reviews prior work, explain any diagnosis charges clearly.
• Provide any information we reasonably request to help investigate a complaint.

• Report all new customers and work that result from the Platform, and do not take Platform-introduced jobs off-platform to avoid fees.
• Use driver information only as needed to quote for and carry out the job, keep it secure, and comply with data protection law and our terms.
• Treat our staff and other users professionally at all times.

We monitor standards through customer feedback, job and completion data, and complaint records. Where a garage does not meet this Code, we may require improvements, suspend the account, or remove the garage from the Platform. We may remove a garage from any enhanced or "approved" tier at our discretion.