Driver Terms & Conditions

RepairMyCar is a website and app at www.repairmycar.io and all related sites, services, applications and tools that we operate from time to time (the "Platform").

The Platform is operated by RepairMyCar Ltd ("RepairMyCar", "we", "us", "our"), a company registered in England and Wales under company number 14872031, with its registered office at 12 Buckingham Gate, London SW1E 6LB.

You can contact us at hello@repairmycar.io. These terms apply to anyone using the Platform as a customer (a "Driver", "you"). If you are a garage, please see our Garage Terms.

By using the Platform you confirm that you accept these terms. If you do not agree, please do not use the Platform.

RepairMyCar is an online intermediary. We provide a platform that lets you search for independent garages and mechanics (each a "Garage"), see prices and availability, book a Job, and in many cases pay through us.

• We do not carry out, supervise, direct or control any work on your vehicle.
• We are not the supplier of any service, repair, MOT, diagnostic, part or product. The Garage is the supplier.
• We do not employ Garages; they are independent businesses, not our agents.
• We do not endorse, recommend or guarantee any Garage. Listing on the Platform is not a recommendation.
• We do not provide, underwrite or stand behind any warranty or guarantee on any work or parts.

You remain responsible for choosing your Garage, agreeing the work with them, and checking and verifying any information before you rely on it.

There is no charge for browsing the Platform or creating an account. To make a booking you may need to register and provide your name, contact details and vehicle details.

You must keep your information accurate and up to date, and your login details confidential. Tell us immediately if you think your account has been used without your permission.

4.1 Fixed-price bookings

For many common jobs a Garage publishes a fixed price for a clearly defined piece of work. The fixed price covers only the work described and depends on the details you give being accurate.

4.2 Quote-based bookings

For more complex work a Garage may provide a quote. Quotes are indicative only and can be amended before any work is agreed.

4.3 Confirming a booking

Your booking is not finally confirmed until the Garage accepts it. We will tell you when a booking is confirmed.

When a Garage accepts your booking, a separate contract is formed directly between you and that Garage. RepairMyCar is not a party to that contract.

• The Garage is solely responsible for carrying out the work with reasonable care and skill.
• The Garage's own terms of business apply to the work.
• Any dispute about the work is between you and the Garage. We will help where we can.

Prices are set by the Garage and include VAT where the Garage is VAT-registered. For fixed-price Jobs, you pay at the point of booking. Payments are processed securely by our third-party payment provider; we do not store your full card details.

The Garage authorises RepairMyCar to collect payment from you on the Garage's behalf, as the Garage's limited collection agent. Where a refund is due we will arrange it to the original payment method.

• Free cancellation window. You can cancel or reschedule up to 24 hours before the appointment for a full refund.
• Within 24 hours. Cancellations may be subject to the Garage's own cancellation policy.
• If the Garage cancels, you will receive a full refund of any amount paid through the Platform.

A fixed price or quote covers only the work described. The Garage must tell you about any additional work and agree the price with you before carrying it out. You do not have to agree to additional work.

RepairMyCar does not provide, underwrite, insure or guarantee any warranty on any work, parts or service.

A Garage may offer its own guarantee on parts or workmanship. Any such guarantee is given by the Garage and is enforceable against the Garage only. Your statutory rights against the Garage as a consumer apply in addition to any guarantee.

• Give accurate information about your vehicle and the work you need.
• Check what is included before you confirm.
• Choose your Garage based on your own judgement.
• Agree any extra work and its price with the Garage before it is carried out.
• Ask for an itemised invoice and keep it.
• Inspect the work when you collect your vehicle.

Reviews must be your own genuine experience, honest and accurate. You must not post anything that breaks the law, is fraudulent, abusive or infringes anyone's rights. We may moderate, edit or remove content where standards are breached.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded by law.

Subject to that, our total liability arising in connection with the Platform is limited to the greater of the fees you have paid to us in the 12 months before the claim and £100.

You can close your account at any time. We may suspend or end access if you breach these terms or misuse the Platform.

We handle your personal data in accordance with our Privacy Policy. To arrange your Job we will share necessary details with the Garage you book.

If something goes wrong with the work, please raise it with the Garage first. For complaints about the Platform, contact us at hello@repairmycar.io. You may also be able to use an independent ADR scheme such as The Motor Ombudsman.

These terms are governed by the law of England and Wales.